Basic questions and answers
1. Is the quality of your products guaranteed?
A: Quality is the survival of the enterprise, the factory solemnly promise, if there are any quality problems can be returned. Jiarui jewelry factory has a large number of stable long-term wholesale customers, sales are very good.
2. Can I return the product if it doesn't sell well?
A: The factory promises to cooperate for the first time to support the return of goods for seven days without any reason, and the Courier costs incurred must be borne by the buyer. Please be sure to understand before you buy (except for goods with quality problems).
3. I would like to know how the freight is calculated.
A: Freight is based on the actual cost of the freight method chosen by the customer, under normal circumstances, the freight is taken by express (express delivery is calculated according to the actual weight of the goods and transportation distance), our default express is STO Express, if the customer has special freight requirements, we will try to meet. Please rest assured that the company will not overcharge the customer freight, in case of overcharge will be refunded to you.
4. I want to sell jewelry wholesale. Do you have a price list? Could you send it to me for a look?
A: All our prices will be marked directly on the website above the product, you can refer to it according to actual needs.
5. Do you have all the pictures on your website in stock?
A: The factory used to serve wholesalers, Taobao mall, etc., so only do orders do not do inventory, but there are a large number of retail customers and online business reflect the minimum order quantity is high. With this in mind, we decided to produce stock. At present, the factory is considering only producing part of the stock to reduce the huge inventory capital pressure. So we'll have a separate spot section and an order section online. I hope you understand.
6. Is your product consistent with the picture?
A: The picture is consistent with the picture of the goods, our products are taken in kind, all the pictures have not been PS processing, but the product pictures have been reduced, the product pictures on the Internet are photos taken in kind.
7. Do you support online shop agents?
A: Yes
8. Are all your wholesale prices on the website?
A: Yes, the prices on the website are wholesale prices.
9. If I buy a larger quantity, can you give me a lower price?
A: If you buy a large quantity, we can give concessions according to the actual situation, large orders can significantly reduce the production cost of the factory, so the price will be lower and can have a certain discount, small quantity is not negotiated.
10. How do you sell your products? Do you shoot it directly online?
A. You can shoot it online
11. I have already placed an order. When can it be delivered?
A: After you place the order, the customer service will place the order to the warehouse according to the time of the customer's payment, and the distribution staff will deliver the goods to you as soon as possible. If there are products in stock, they are generally sent the next day, and if it is a custom style, the shipping time is 7 to 15 days.
12. How to fill in the freight when I place an order?
A: You can fill in any number, such as 3. After you place the order, the customer service will modify the order amount according to the actual weight of the goods you shot and the freight calculated by the required shipping method, and then you can pay after the amount is changed.
13, if the product appears out of the drill situation?
A: You wholesale our jewelry we will provide you with some rhinestones according to the products you order, you can buy some glue in the nearby hardware store to fill it, if there are individual colors or models of rhinestones out of stock, you can have two solutions: 1, the next time we fill. 2, drill we send express in the past, express fees need you to bear.
